Zoeterwoude, South Holland
Not resolved
2.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Website
0 comments

Update by user Mar 18, 2016

Solved! I filed a complaint at BBB and also with PayPal.

They paid me back. What a hassle for simply cancelling an account.

Update by user Mar 14, 2016

They now claim I should have clicked the proper link provided to me by their employee after a discussion I had to lure me in for another year, that I declined. So a proper cancellation link is one that is only provided after a sales conversation and only works between a few hours. This is obviously meant to make it as hard as possible to cancel.

Original review posted by user Mar 14, 2016

I cancelled my account three months before the end date by using their almost impossible to find cancelation link. You then are forced to click a link that foes not work. They say I should have clicked a link between 10 am and 2 pm in their time zone. Which is ridiculous. I do not live in the us. Nevertheless they took $ 74.99 from my PayPal account.

I think this is not fair. In the Netherlands this is even illegal.

I would appreciate if they gave me back my money, since it is very clear from my emails that I do NOT want to extend.

Reason of review: Pricing issue.

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