Update by user Mar 18, 2016
Solved! I filed a complaint at BBB and also with PayPal.
They paid me back. What a hassle for simply cancelling an account.
Update by user Mar 14, 2016
They now claim I should have clicked the proper link provided to me by their employee after a discussion I had to lure me in for another year, that I declined. So a proper cancellation link is one that is only provided after a sales conversation and only works between a few hours. This is obviously meant to make it as hard as possible to cancel.
Original review posted by user Mar 14, 2016
I cancelled my account three months before the end date by using their almost impossible to find cancelation link. You then are forced to click a link that foes not work. They say I should have clicked a link between 10 am and 2 pm in their time zone. Which is ridiculous. I do not live in the us. Nevertheless they took $ 74.99 from my PayPal account.
I think this is not fair. In the Netherlands this is even illegal.
I would appreciate if they gave me back my money, since it is very clear from my emails that I do NOT want to extend.
Reason of review: Pricing issue.