Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Value for money

I had Sugar Sync for many years. I am not very tech savvy but they seemed to do the job and I was content enough.

Then, I suspended my account for some time due to financial difficulties. When things were a little better, I came back, loyal fool that I am. When I first signed up, they charged my account ten times for the one time monthly fee I had agreed to. I contacted a representative who snottily advised me he would "get with" the finance department.

I didn't hear back from him but I did get slammed with another 8 charges just 2 days later! When I called to address this, I was told I was lucky they hadn't charged me even more! Apparently, they felt I owed them money for all the time I hadn't been using their service! They refused to refund any of the overcharges and had a terrible attitude with me.

Don't give these people your banking information. They cannot be trusted and do not care about their customers at all. When I called for help, they acted like I had some nerve bothering them.

I can't say it enough. Choose another company.

Review about: Sugarsync Subscription.

Reason of review: Poor customer service.

Monetary Loss: $170.

Preferred solution: Full refund.

I didn't like: Being ripped off.

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