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I had Sugar Sync for many years. I am not very tech savvy but they seemed to do the job and I was content enough. Then, I suspended my account for some time due to financial difficulties. When things were a little better, I came back, loyal fool that I am. When I first...
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2.4
I didn't like
  • Being ripped off
#1103977
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SugarSync - Sugar Sync has robbed me for 3 years.
SugarSync - Sugar Sync has robbed me for 3 years.
I stopped using their services and didn't even notice they'd been charging me until 2013. I sent them an email asking for a refund and to cancel my account. They replied with a link (that doesn't work currently) I even gave them a followup call in 2014 asking for a...
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I didn't like
  • Dishonest policies
  • Cancellation and refund policy
  • No refund policy what so ever
#877244
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Resolved

On the annual renewal date, I was charged $399 for 1 year and 1 TB of storage. 15 days later, I removed my data and found it to be infected by a Trojan.GEN2 virus and some of my data was no longer downloadable. I went through their website to cancel my subscription...
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1.8
Trevor, Wisconsin
I liked
  • Universal access
  • Easy to use
I didn't like
  • Cancellation and refund policy
  • Dishonest policies
  • Loss of files
#818173
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I cancelled my account three months before the end date by using their almost impossible to find cancelation link. You then are forced to click a link that foes not work. They say I should have clicked a link between 10 am and 2 pm in their time zone. Which is...
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2.0
Zoeterwoude, South Holland
#809300
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They don't have a telephone number to call (even for business plans). They take days to reply emails, and usually cannot solve technical problems. When your subscription expires and you have auto-renewal, there is no way to reduce your plan, even if your credit card...
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Anonymous
Anonymous

TOTALLY AGREE. SugarSync is incredibly dishonest as far as I'm concerned. I uninstalled the software prior to the renewal. Then there's this specific process that has to be fo...

3.1
I liked
  • Easy to use
I didn't like
  • Dishonest policies
  • Cancellation and refund policy
#694081
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After a complete computer failure a few years where I lost lots of valuable information and musical compositions I decided to set up a redundancy system which included and online storage back up. I decided on SugarSync, Inc based in San Mateo CA.I used the service for...
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Anonymous
Anonymous

Same problem here

Anonymous
Anon

Same problem here, also. Sadly, the cancellation link "loophole" has apparently been closed. Not looking forward to trying to get thru on the phone.

I liked
  • Storage was a bargain and easy to use
I didn't like
  • Cancellation and refund policy
#670942
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